Shipping policy
Ships from: Dallas, Texas USA
Processing Times
Most in-stock orders ship the same or next business day.
Custom, preorder, or backordered items show an estimated ship window at checkout.
Shipping Methods and Rates
Contiguous U.S.
Free standard shipping on qualifying orders.
A flat rate may apply to orders that don’t qualify.
You can upgrade to Expedited or Express at checkout.
Alaska, Hawaii, APO/FPO, PO Boxes
Shipped via USPS or best available service. Rates shown at checkout.
International
We may ship to select countries. Duties, taxes, and import fees are the customer’s responsibility unless noted at checkout.
Carriers: UPS, USPS, and FedEx. Available options and transit estimates appear at checkout.
Delivery Estimates
Standard: typically a few business days
Expedited: faster than standard
Express: fastest available
Estimates begin once the package is accepted by the carrier and exclude weekends and holidays.
Order Tracking
You’ll receive a tracking email when your non-subscription order ships. Tracking can take up to a day to update.
Address Changes
Need to update an address? Contact us as soon as possible with the subject “Address Update.” After a label is created, changes aren’t guaranteed. Any intercept or reroute fees are the customer’s responsibility.
Split Shipments
We may ship items separately to speed delivery. You’ll receive a tracking number for each package.
Delivery Issues
Running late
Check the tracking link. Weather or carrier capacity can cause delays. Most delayed packages arrive shortly after the original estimate.
Marked delivered, not received
Check with household members and neighbors.
Look around porches, side doors, parcel lockers, and mailrooms.
If still not found after a short wait, contact us and your carrier to start a trace.
Lost in transit
If tracking shows no movement for an extended period, contact us. We’ll open a carrier investigation and replace or refund once confirmed lost.
Damaged items
Keep all packaging and take photos of the box, label, and product.
Email CustomerSuccess@creeperdefeater.com with your order number and photos. We’ll arrange a replacement or refund.
Shipping Restrictions
Some items must ship by ground and may not be eligible for air or international service. Any restriction appears at checkout.
We do not ship to freight forwarders when risk screening indicates fraud.
Preorders and Backorders
Payment reserves inventory. The estimated ship window appears on the product page and in your confirmation.
Orders with both in-stock and preorder items may ship together on the later date unless you choose to ship available items now at checkout.
Subscriptions
Refills ship on your chosen cadence. You can skip, pause, or cancel before the next renewal in your account portal or by emailing CustomerSuccess@creeperdefeater.com.
Changes should be submitted before the next scheduled ship date to take effect on that cycle.
Undeliverable or Refused Packages
Packages returned to us as undeliverable are refunded minus shipping once received. To reship, we can invoice for the new label.
Order Verification and Fraud Prevention
We may reach out to verify order details when our system flags risk. If we can’t verify, the order will be canceled and refunded.